Privacy Policy

At AJ Automatics Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information that you provide to us when you use our website, contact us by phone, or visit our garage in Bierton.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

To provide our garage services effectively, we may collect and process the following data about you:

• Identity Data: Your first name and last name.
• Contact Data: Your email address, telephone number, and billing/postal address.
• Vehicle Data: Your vehicle registration, Make, Model, VIN, and service/MOT history.
• Transaction Data: Details about payments to and from you and other details of services you have purchased from us (Note: We do not store your raw credit/debit card numbers; these are handled securely by our payment processors).
• Technical Data: IP address, browser type and version, time zone setting, and operating system when you interact with our website.

2. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• Direct interactions: When you book a diagnostic, request a quote, fill in a contact form on our website, or speak to us on the phone or in person.
• Third-party sources: We may use the DVLA database to retrieve technical details about your vehicle based on your registration number to ensure we source the correct parts.
• Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• Contractual Obligation: To provide you with quotes, carry out vehicle repairs, diagnostics, and servicing.
• Legal Obligation: To maintain accurate accounting and tax records as required by HMRC, or to log MOT results.
• Legitimate Interests: To send you essential MOT or service reminders for your vehicle, to respond to your customer service enquiries, and to keep our website secure.

4. Disclosing Your Information

We do not sell your personal data to any third parties. However, we may share your information with trusted external third parties for the following purposes:

• Service Providers: IT and system administration services, accounting software, and secure payment gateways.
• Government Bodies: The Driver and Vehicle Standards Agency (DVSA) for MOT testing, or HMRC for legal accounting purposes.
• Sub-contractors: Occasionally, specialised engineering work (such as complex ECU remanufacturing) may require us to share your vehicle details with an authorised partner.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or warranty reporting requirements. By law, we must keep basic information about our customers for tax purposes for six years after they cease being customers.

6. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (where there is no good reason for us continuing to process it).
• Object to processing of your personal data.
• Request the restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details provided below.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: